QSI Specialists

QSI Specialists is a full-service mystery shopping company based in Las Vegas, Nevada. Our firm began servicing the mystery shopping community in 1999 and quickly gained recognition for being a highly dependable, cost effective, and superior guest service audit agency. Our mystery shopping reports have been invaluable tools for our clients to capture real time analytics ranging from profit & loss, marketing surveys, casino regulatory compliance, human resource training standards, guest service evaluations, and value cost averaging for incentive campaigns. We take great pride in our hands-on philosophy to meet the objectives of our client’s goals as if they were our own. QSI Specialists offers a wide range of preformatted evaluations through to completely customizable evaluations across a broad range of industries.

It is our deep understanding of the nuances of the Nevada market that allows us to be indispensable to our in state clients as well as our mystery shopping partnerships across the nation. We are fully informed of the changes in gaming regulations, union standards, and state laws as they apply to behaviors & procedures we are monitoring. As such, you can be assured that QSI Specialists’ mystery shopping evaluators are continually trained not only in the fine art of mystery shopping, but also exact standards as they relate to each industry our firm provides services for. Beyond the numerous expertise’s we have cultivated within many service fields, you can also trust that all of our evaluators are registered with the state of Nevada as sanctioned mystery shoppers through the Private Investigators Licensing Board. This means that all of QSI Specialists mystery shoppers have passed the strict background test and are certified by the state to be appropriate legal witness to behaviors observed while performing mystery shops.